We have established a return policy to ensure a smooth process for returning items. Please review the following guidelines:
Initiation of Return To initiate the return process, kindly contact us using the following information:
- Provide your order number.
- Include a list of the items you wish to return along with their product codes.
- Attach clear pictures of all the items you intend to return.
Returns will be sent to:
3916 61 Ave SE, Calgary, AB T2C 1Z4
a) Requests for returns must be made within a maximum of 30 days from the original delivery date of your order.
b) The product must be returned in its original packaging and in the same condition as it was delivered. The product should not have been used, modified, installed, or marked in any way.
c) Please note that the money-back guarantee does not apply to clearance items or special orders.
d) Once we have received the items and verified that they meet the above conditions, we will process your refund. Please note that applicable fees will be deducted.
e) We cannot accept return requests without pictures of the items and their actual condition.
f) If the item is damaged or defective, we may reduce or reject the return accordingly.
Notification and Processing Time
Within 2 business days from when we receive the items with your refund information, we will send you an email confirming such and asking for any additional information (if necessary). You will receive your refund back to your original payment method within 14 business days after we receive the item and complete information required.
You may also opt to receive store credit or exchange the item for one of similar value, or pay the difference if there is one.
For all return requests, a 20% restocking fee will be deducted from the total refund.
Shipping fees vary based on the type of delivery:
- Parcel Delivery: A fee of $9.99 + tax will be deducted from the refund.
- Oversized Parcel Delivery: A fee of $35 + tax will be deducted from the refund.
- Scheduled Delivery (Pallet Delivery): To determine the shipping quote and associated fees, please provide the necessary details. These fees will be deducted from the refund.
Please note that the entire order must be returned in its entirety. Every piece of the order you received must be returned. Partial refunds are not available for flooring products or pallet orders.